October 3, 2023


Business Woman

Woman says she was turned away from SC business with her service dog

3 min read

CHARLESTON, S.C. (WCBD)- Jessica Paulsen was traveling to Charleston for the 1st time on Sunday when she statements she was denied entry to a downtown retail outlet because she had her company puppy with her.

Paulsen reported she was strolling together King St. with her cardiac provider dog, Henry, when she made a decision to end by a community chocolate store identified as The Chocolate Orangerie. When she tried out to enter the retail outlet, she said the proprietor “aggressively” stopped her and claimed the doggy “wasn’t a provider doggy.”

“I stood there surprised for a next,” she said. “My only assumption was that she seemed at me and was like ‘oh she’s high-quality, that can not quite possibly be a services dog.’”

Paulsen shared the next clip on social media through the incident:

Credit score: Jessica Paulsen

Paulsen has a problem named Postural Orthostatic Tachycardia Syndrome (POTS) which leads to significant heart level and particularly lower blood tension and can direct to unexpected fainting or nausea.

She explained Henry is skilled to aid her with her condition and goes everywhere you go with her.

“He has what’s called a purely natural alert,” she claimed. “He is able to warn me to that prior to it takes place. He can also retrieve my husband by name and retrieve random men and women if it was to at any time take place to me in a store.”

The Sunday incident was only the next time she explained she’d been denied entry to a retail store with Henry.

“In my 5 a long time of having him, this is only the next time this has occurred and by no means, ever this aggressively,” she stated.

The American Disabilities Act involves that firms “allow persons with disabilities to provide their service animals on to small business premises in what ever places buyers are frequently permitted.” Paulsen reported this incident was a violation of the regulation.

“It was utter discrimination,” she stated. “Not only is it actually disheartening, but it is unbelievably uncomfortable.”

In accordance to the ADA, support animals are not required to wear a vest, ID tag, or unique harness. If it is not instantly evident if the animal is a service animal, there are only two concerns that organizations are legally authorized to ask–whether the animal is required mainly because of a disability and what capabilities or duties the canine performs.

“The two inquiries you can inquire will actually enable weed out,” Paulsen mentioned. “When you have a legit incapacity and you have a properly trained assistance canine, you know the answer to those issues quickly.”

Paulsen explained she is sharing this message in hopes of building a much better being familiar with of the laws surrounding support animals.

“It’s seriously about educating the whole neighborhood on both sides,” she reported. “I get that [ADA] is puzzling. Corporations have rights in the services dog globe and I have legal rights as a handler as well.”

We arrived at out to the Chocolate Orangerie, but they declined to remark.

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